Booking and Refund Policy

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Booking and Refund Policy


Guide Finder has a booking and refund policy that users must agree to when using our platform:

Booking: To book a tour with a guide, users must provide accurate and complete information about their itinerary, preferences, and requirements. Guide Finder will match the user with a local guide based on this information, and the user can review the guide's profile before booking.

Payment: Guide Finder charges a fee for its services, which varies based on the scope and duration of the tour. Payment must be made in advance and can be made through the Guide Finder website or app. Users are responsible for any additional costs incurred during the tour, such as entrance fees, transportation, and meals.

Cancellation: Users may cancel a tour at any time, but cancellation fees may apply. The cancellation policy varies depending on the specific guide and tour, and users should carefully review the terms and conditions before booking a tour.

Refunds: Guide Finder offers refunds for cancellations in accordance with the following policy:

Cancellations made more than 7 days before the tour start date will receive a full refund.
Cancellations made between 7 and 2 days before the tour start date will receive a 50% refund.
Cancellations made less than 2 days before the tour start date will not receive a refund.

Rescheduling: Users may reschedule a tour with a guide at any time, subject to availability. There is no additional fee for rescheduling.

No-shows: If a user fails to show up for a scheduled tour, no refund will be provided.

Dispute Resolution: Any disputes arising from the use of the Guide Finder platform will be resolved through binding arbitration in accordance with the rules of the Indian lows.

Guide Finder reserves the right to modify this booking and refund policy at any time. Users will be notified of any changes and are responsible for reviewing the updated policy. By using Guide Finder, users acknowledge and agree to this booking and refund policy.

For information Please write to Us at info@guidefinder.in